Frequently Asked Questions
Everything you need to know to start your next creative project.
What is the standard shipping time for craft supplies?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Can I return opened items if I change my mind?
To maintain the quality of our inventory, we only accept returns on unopened and unused items in their original packaging within 30 days of purchase.
Do you offer bulk discounts for professional crafters?
Yes, we offer tiered pricing for bulk orders on specific items like yarn, beads, and canvases. Please contact our support team for a custom quote on large quantities.
Are your paints and adhesives non-toxic?
We prioritize safety; the majority of our products are AP-certified non-toxic. Please check the individual product description for specific safety certifications and MSDS sheets.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.